Body Language: Reading Body Language as a Sales Tool

This course is designed to discuss how body language can be used as a sales tool. This course will also review the impact that building relationships can have on the sales interaction.

Course Level: Introductory

Targeted Learners: This course is applicable for employees that are in customer-service or sales positions.

Learning Outcome:

  • Apply your knowledge of body language to improve communication
  • Understand the impact of space in a conversation
  • Identify the role that relationship building has on the sales process
  • Understand the nuances of body language from a range of areas including your face, hands, arms, legs, and posture
  • Use mirroring and matching techniques to build rapport
  • Shake hands with confidence
  • Dress for success