Communication Strategies

This course is designed to review the principles related to communication strategies including public speaking, active listening, providing feedback, and dealing with difficult situations.

Course Level: Introductory

Targeted Learners: This course is applicable for all employees who would like to improve their communication skills when interacting with co-workers, customers, and external clients.

Learning Outcome: 

  • Identify common communication problems that may be holding you back
  • Develop skills to ask questions that give you information you need
  • Learn what your non-verbal messages are telling others
  • Develop skills to listen actively and empathetically to others
  • Enhance your ability to handle difficult situations
  • Deal with situations assertively