This course is designed to introduce the learner to components related to identifying and resolving conflict in the workplace.

Course Level: This course is for the employee that may need to resolve conflicts among peers and/or subordinates. This is ideal for the learner who has limited knowledge related to conflict management  and resolution techniques.

Targeted learners : This course would be applicable to all employees that have to work in groups or are having unresolved issues with co-workers or subordinates. 

Outcome of the course

This course will enable learners to:

  • Understand what conflict is and how it can escalate.
  • Understand the types of conflict and the stages of conflict.
  • Recognize the five most common conflict resolution styles and when to use them.
  • Increase positive information flow through non-verbal and verbal communication skills.
  • Develop effective techniques for intervention strategies.
  • Become more confident of your ability to manage conflicts to enhance productivity and performance.

Components of this project:

Instructional materials accompanying this course include:

  • Online course, totaling approx. 10-12 hours of course material and assignments. 

Success Measures:

The success of this course will be based on achieving the following:

  • 100% completion of all modules and discussion board.
  • A student score of 80% or higher on all written assignments and quizzes in the course.
  • A student score of 70% or better on the final course exam.