This course is designed to introduce the learner to components related to facilitating groups and conflict.

Course Level: This course is for the employee that may need to resolve conflicts among peers and/or subordinates. This is ideal for the learner who has limited knowledge related to conflict management, team dynamics, and facilitation techniques.

Targeted learners : This course would be applicable to all employees that have to work in groups or are having unresolved issues with co-workers or subordinates. 

Outcome of the course:

This course will enable learners to:

  • Distinguish facilitation from instruction and training
  • Identify the competencies linked to effective small group facilitation
  • Understand the difference between content and process
  • Identify the stages of team development and ways to help teams through each stage
  • Use common process tools to make meetings easier and more productive

Components of this project:

Instructional materials accompanying this course include:

  • Online course, totaling approx. 10-12 hours of course material and assignments.

Success Measures:

The success of this course will be based on achieving the following:

  • 100% completion of all modules and discussion board.
  • A student score of 80% or higher on all written assignments and quizzes in the course.
  • A student score of 70% or better on the final course exam.