This course is designed to introduce the learner to components related to managing information and knowledge within an organization.

Course Level:  This course is for the employee that need to gather, store, and share information throughout the organization.

Targeted Learners:  This course would be applicable to all employees that have to gather, manage, and store information for their work role. This can include those in an IT role and/or training capacities. This course reviews the types of information that may be store, how to store it, and how to share information to maximize productivity.

Outcome of the Course:

This course will enable learners to:

  • Define knowledge and knowledge management.
  • Explain the difference between explicit and tacit knowledge.
  • Identify various knowledge management theoretical models.
  • Explain how a properly implemented knowledge management program can improve efficiency.
  • Describe the steps for employing a new knowledge management program in an organization.
  • Identify the required components for implementing a knowledge management framework within an organization.

Components of the Course: 

Instructional materials accompanying this course include:

  • Online course, totaling approx. 10-12 hours of course material and assignments.

Success Measures:

The success of this course will be based on achieving the following:

  • 100% completion of all modules and discussion board.
  • A student score of 80% or higher on all written assignments and quizzes in the course.
  • A student score of 70% or better on the final course exam.