This course is designed to introduce the learner to how to appropriately handle difficult conversations in the workplace.

Course Level: Introductory

Targeted Learners: This course would be applicable to all employees that deal with conflict or confrontation on a regular basis. All managers should take this course to help them refine their ability to interact with their subordinates when a difficult situation arises.

Learning Outcome: 

  • Define frame of reference
  • Establish a positive intent and a desired outcome
  • Use good communication skills during a conversation
  • Draft a script for a difficult conversation
  • Use specific steps to carry out a difficult conversation
  • Access additional resources as required
  • Maintain safety in a conversation