This course is designed to introduce the workplace factors that can contribute to pressure and stress. In this course, employees will also learn several stress management techniques that can be used to help them handle pressure and maintain balance in the workplace.
Course Level: Introductory
Targeted Learners: This course is applicable for all employees, especially those that may be in customer-facing positions, or other positions that are high-stress or high-pressure.
- Define stress and the different types of stress you may encounter
- Apply a direct understanding of pressure points and their costs and payoffs
- List ways to increase your emotional intelligence, optimism, and resilience
- Find ways to deal with difficult people in the workplace