This course is designed to review the principles related to negotiating. Principles of communication and relationship building will also be discussed.

Course Level: Introductory

Targeted Learners: This course is applicable for all employees who would like to further develop their business negotiation skills.

Learning Outcome:

  • Understand how often we all negotiate and the benefits of good negotiation skills.
  • Recognize the importance of preparing for the negotiation process, regardless of the circumstances.
  • Identify the various negotiation styles and their advantages and disadvantages.
  • Develop strategies for dealing with tough or unfair tactics.
  • Gain skill in developing alternatives and recognizing options.
  • Understand basic negotiation principles, including BATNA, WATNA, WAP, and the ZOPA.