This course is designed to review the principles related to overcoming customer objections and negotiating. Principles of communication and relationship building will also be discussed.

Course Level: This course is for all employees, especially those who are tasked with selling to customers.

Targeted Learners: This course is applicable for all employees who would like to further develop their sales negotiation skills.

Targeted Learners: 

Learning Outcome:

  • Identify the steps you can take to build your credibility.
  • Identify the objections that you encounter most frequently.
  • Develop appropriate responses when prospective buyers throw you a curve.
  • Learn ways to disarm objections with proven rebuttals that get the sale back on track.
  • Learn how to recognize when a prospect is ready to buy.
  • Identify how working with your sales team can help you succeed.