This course is designed to review the principles related to quality improvement, problem-solving, and decision-making.

Course Level: This course is for all employees, especially those who are responsible for process improvements and/or problem-solving.

Targeted Learners: This course is applicable for all employees as principles related to quality improvement is important in increasing workplace productivity.

Learning Outcome:

  • Apply problem solving steps and tools
  • Analyze information to clearly describe problems
  • Identify appropriate solutions
  • Think creatively and be a contributing member of a problem solving team
  • Select the best approach for making decisions
  • Create a plan for implementing, evaluating, and following up on decisions
  • Avoid common decision-making mistakes