This course is designed to review concepts related to building customer relationships and the selling process.

Course Level: This course is for the novice to experienced sales person who would like a refresher on topics related to customer service, managing customer expectations, and improving selling effectiveness.

Targeted Learners: This course would be applicable to all employees that have a customer-facing role and are dependent upon selling and interacting with customers. This audience may have also completed a customer service and building relationships course.

Outcome of the Course

This course will enable learners to:

  • Describe what is meant by a project
  • Explain what means
  • Identify benefits of projects
  • Identify the phases of a project’s life cycle
  • Prioritize projects
  • Begin conceptualizing your project, including goals and vision statements
  • Contribute to creating a Statement of Work
  • Have a better ability to sell ideas and make presentations.
  • Know simple techniques and tools for planning and tracking your project.
  • Have methods for keeping the team focused and motivated.

Components of the Course

Instructional materials accompanying this course include:

  • Online course, totaling approx. 10-15 hours of course material and assignments.

Success Measures:

The success of this course will be based on achieving the following:

  • 100% completion of all modules and discussion board.
  • A student score of 80% or higher on all written assignments and quizzes in the course.
  • A student score of 70% or better on the final course exam.