This course is designed to review the principles related to telemarketing. Components of customer service will also be discussed.

Course Level: Introductory

Targeted Learners: This course is applicable for all employees who are responsible for calling and selling to new and current customers.

Learning Outcome:

  • Build trust and respect with customers and colleagues.
  • Warm up your sales approach to improve success with cold calling.
  • Identify ways to make a positive impression.
  • Identify negotiation strategies that will make you a stronger seller.
  • Create a script to maximize your efficiency on the phone.
  • Learn what to say and what to ask to create interest, handle objections, and close the sale.