This course is designed to review the principles related to leadership, supervision, and delegating.

Course Level: Introductory

Targeted Learners: This course is applicable for all employees who are responsible for managing and supervising others.

Learning Outcome:

  • Adjust to the supervisor’s role with confidence.
  • Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees.
  • Identify key attitudes that you can develop to enhance your supervisory skills.
  • Use time management and planning techniques to maximize your success.
  • Develop a technique for giving instructions that are clear and understood.
  • Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.